Privacy Policy

Information We Collect

When you join Richy Fish Casino or use our platform, we collect the personal data necessary to create and manage your account. This typically includes your full name, date of birth, residential address, email address, telephone number and payment details such as bank account or card information. These details help us verify your identity, process transactions and meet strict regulatory obligations.

We also gather technical information automatically during your visits. This includes your IP address, browser type, device operating system, pages viewed, time spent on the site and general location data derived from your IP address. Information about your gameplay patterns and preferences may be recorded to help us improve your experience.

How We Use Your Information

Your personal data is used primarily to deliver our services, including account registration, game access, deposit and withdrawal processing, and customer support. We also use it to comply with legal and regulatory requirements, such as age verification, anti-money laundering checks and responsible gambling obligations.

Where you have provided consent, we may send you personalised communications about bonuses, promotions and new game releases. Your data also helps us analyse site performance, detect suspicious activity and maintain the security and integrity of our platform.

Sharing and Disclosure of Data

We do not sell your personal data to third parties. However, we may share it with carefully selected partners who help us operate the casino. These include payment service providers, identity verification agencies, hosting and IT support companies, and marketing partners acting on our behalf. All third parties are contractually obliged to keep your information secure and use it only for the purposes we specify.

Disclosure may also be required by law to regulatory bodies, including the UK Gambling Commission, law enforcement agencies or other authorities when we are legally compelled to do so. In rare cases, we may share data to protect the rights, property or safety of Richy Fish Casino, our customers or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences and analyse how our platform is used. Essential cookies allow you to log in and place bets, while performance cookies help us understand which areas of the site are most popular.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may limit your ability to use some features of the casino.

Data Security

We take the security of your personal data very seriously and employ industry-standard measures including encryption, secure servers, firewalls and regular security testing. Access to personal data is restricted to authorised staff who need it to perform their duties.

While we strive to protect your information, no system can guarantee complete security. We encourage you to keep your login details confidential and to use strong, unique passwords.

Your Rights

You have several important rights regarding your personal data. These include the right to access a copy of the information we hold, to request corrections if anything is inaccurate, and to ask for deletion of your data in certain circumstances. You may also object to particular types of processing or withdraw any consent you have previously given.

To exercise these rights, simply contact our customer support team. We will respond to your request promptly and in accordance with legal requirements. If you are unhappy with how we have handled your data, you have the right to complain to the relevant supervisory authority.

Data Retention

We retain your personal data only for as long as it is needed to fulfil the purposes described in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page and, where appropriate, notified to you directly. Continued use of our platform after changes have been made indicates your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or the way we handle your personal data, please contact our support team through live chat or by emailing [email protected]. We aim to respond to all enquiries as quickly as possible.